Frequently Asked Questions
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some regions, alternative payment options like Apple Pay or Google Pay.
How can I track my order?
Once your order is confirmed, you'll receive a tracking number via email. You can use this number to track your shipment's status through our website or the designated courier's platform.
What is your return policy?
We offer a hassle-free return policy within [number] days of the delivery date. Items must be unused and in their original packaging for a full refund. Visit our Returns page for detailed instructions.
Do you ship internationally?
Yes, we do ship internationally. Shipping fees and delivery times may vary based on the destination. Please refer to our Shipping Information page for details.
How do I care for my [specific product]?
We recommend following the care instructions provided with the product. Typically, gentle hand washing or using a damp cloth for cleaning is suitable. For specific care guidelines, refer to the product's care label or contact our support team.
Are your products sustainable/eco-friendly?
Yes, sustainability is a core focus for us. We strive to use eco-friendly materials and sustainable manufacturing practices in our product creation. Check out our Sustainability page for more information.
Can I modify or cancel my order after it's been placed?
We aim to process orders quickly, but if you need to modify or cancel your order, please contact our support team immediately. Once an order has been shipped, modifications or cancellations may not be possible.
Do you offer personalized/customized items?
At the moment, we do not offer personalized or customized items. However, we regularly introduce new collections, so stay tuned for any updates.
How do I contact customer support?
You can reach our customer support team via email at support@baadthemes.com or through our Contact Us page on the website. We strive to respond to all inquiries promptly.
Are there any discounts or promotions available?
We occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and promotions or check our Sale section for ongoing offers.